Privacy Policy Statement
Red Roots Trading Company is committed to protecting the privacy of its customers, in accordance with Ontario’s Freedom of Information and Protection of Privacy Act (“FIPPA”).
This Policy describes key principles and practices followed by Red Roots Trading Company with respect to its collection, use, disclosure, retention, and disposal of personal information.
What is Personal Information?
Personal information is information about an identifiable individual in their personal capacity. It reveals something of a personal nature about the individual, and it could reasonably identify the individual if disclosed (either on its own, or in combination with other information). Examples of your personal information include your name, address, date of birth, email address, telephone number, transaction details, personal views or opinions or social media user identification.
What Personal Information Do We Collect and Why?
Red Roots Trading Company typically collects personal information from customers online and may also collect information over the telephone or by mail.
Generally, we collect and use personal information:
to process, verify, and deliver your orders;
to communicate with you regarding services you have requested;
to receive and respond to your inquiries;
to track and analyze trends and patterns;
to create aggregated information that does not allow you to be personally identified or contacted.
The most common situations in which we collect and use your personal information are set out below.
Visiting a Red Roots Trading Company Website
Every time you visit a Red Roots Trading Company website, you are asked to enter your date of birth to confirm you are 19 years of age or older to legally access the website’s content. Your date of birth is not used for other purposes or kept or stored by Red Roots Trading Company after you close your browser session.
Product Purchase and Delivery
When you order products from the Red Roots Trading Company website, you are required to provide your name, address, email, telephone number and payment information. This information is used to process transactions, to verify your identity, to deliver and return products, to issue refunds, and to protect against error or fraud.
Product Complaints and Returns
All returns are subject to the Red Roots Trading Company return policy. If you contact us for a refund, or to register a complaint about a product you purchased from Red Roots Trading Company, the personal information from your original order will be used. Red Roots Trading Company will need to collect details of your reason for return, for product quality assurance and customer care purposes, and to protect against fraud.
Public Enquiries and Customer Care
When you contact Red Roots Trading Company with a comment, question, or complaint we may need to record information to respond to you appropriately, including details of your enquiry, your name, and your preferred method(s) of contact (such as your mailing address, phone number or email address).
How is Your Personal Information Secured and Protected?
Red Roots Trading Company stores customer personal information under its custody or control in Canada and employs strict security measures to protect that information.
Please be aware, however, that no transmission over the Internet can be guaranteed to be completely secure since "perfect security" does not exist on the Internet. Consequently, Red Roots Trading Company does not represent, warrant, covenant or guarantee the complete security of the personal information you provide to Red Roots Trading Company.
Social Media
Red Roots Trading Company may use accounts on social media platforms to provide the public with education or information.
Red Roots Trading Company social media accounts are publicly accessible, and your posts, comments, replies to and mentions of Red Roots Trading Company may be publicly visible, depending on your privacy settings.
Your privacy and the retention of information on social media accounts are governed by the privacy policies of the parties that operate these social networks.
Some social media platforms may allow you to control the information you make available to Red Roots Trading Company and others. Users should review privacy policies and terms and conditions of the parties that operate these platforms prior to deciding to participate.
Red Roots Trading Company does not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which their operators collect, use, disclose, secure and otherwise treat your personal information.
Red Roots Trading Company may collect and measure information available to us about social media activity in order to provide content that is relevant and potentially interesting to users of these social media platforms.
Red Roots Trading Company Website Server Log Data
Each time you browse from our websites, our server automatically collects limited amounts of standard information sent by your browser. We cannot identify you from this information.
We collect the following standard types of information:
Internet Protocol (IP) addresses of the computers and mobile devices being used to access our websites;
Internet service providers used by visitors to our websites;
dates and times users access our websites;
pages visited; and
names and sizes of files requested.
Red Roots Trading Company Website Cookies
When you visit our websites, a small data file called a cookie is sent to your computer and/or mobile device to save and retrieve information about your visit to our websites. Cookies reside in your internet browser and are generally used to make it more convenient to use our websites, such as by remembering preferences and previous activity.
We may use either or both types of cookies: persistent and session. Persistent cookies are stored on your computer or mobile device when you visit certain websites, while session cookies expire when you close your browser. Session cookies facilitate your use and navigation of our websites, while persistent cookies identify your browser and IP address, but do not collect personal information.
Users can control and refuse to accept cookies from our websites at the individual browser. Some browsers can be set to accept all cookies, reject all cookies, or notify you when you receive cookies. If you choose to modify your browser’s settings, some pages of the website may not function properly. Please consult your browser's Help menu for instructions.
Use of Red Roots Trading Company Website Data
We use cookies and server log data to analyze operational trends and performance; and for statistical purposes and for ways to improve all our websites.
In addition, we use web analytics services, including Google Analytics, to help us understand how people use the site.
Cookies allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our websites before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It helps us to analyze patterns of user activity and to develop a better user experience. The web analytics service does not allow us or our analytics service providers to identify individuals.
You can find more information about how Google Analytics collects and processes data at the following link: https://policies.google.com/technologies/partner-sites
You can opt out of analytics activity by setting your browser to refuse to accept cookies from our websites. Please see the “Red Roots Trading Company Website Cookies” section of this Policy. Google also offers a free Google Analytics opt-out tool for certain browsers. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us (please see the “Red Roots Trading Company Website Server Log Data” section of this Policy). You can find additional information on how to install the browser add-on at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Accuracy and Retention of Personal Information
Red Roots Trading Company will make reasonable efforts to ensure your personal information is accurate, complete, and up to date. Please contact Red Roots Trading Company Support at info@redrootstrading.ca to update your personal information, if needed.
Changes to this Customer Privacy Policy
Red Roots Trading Company has the discretion to update this Policy at any time. When we do, we will post the revised policy on the Red Roots Trading Company website and the last updated date at the bottom of this page. We encourage users to regularly check this page for any changes to stay informed about how we are handling and protecting the personal information we collect.
Contacting Us
If you have any questions or concerns about the privacy of your personal information, or wish to make a request for general records, one’s own personal information, or a correction to one’s own personal information, held by us, please contact Red Roots Trading Company Support at info@redrootstrading.ca
